Oak Hall Cap & Gown in Salem, VA

Reviews about Oak Hall Cap & Gown

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  June 01, 2020, by Reim Atabani
  I ordered an international flag stole, and was sent the wrong flag. When I called them about it, they didn't even apologize because they said both flags are the same colors and this is what they consider the country I ordered!!! I couldn't believe it! You can Google any flag online, and see what order the colors are in. When I pointed that out, the customer service rep just said she isn't going to argue with me (about whether this was the correct flag!). I am so disappointed because not only is this extremely offensive and irresponsible, but now I have no stoles to present at a graduation event tonight. If they had not listed the country as an option, SINCE THEY DO NOT HAVE IT, I would have never made the order and could have gone with another, accurate option. I'm never doing business with them again, and I don't recommend them to anyone else. Edit: I also had to call an entire month after returning the stoles in order to receive my refund. They told me they had no record of receiving the stoles, but gave me a refund because it was confirmed through UPS online. Unbelievable.
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  December 01, 2019, by Samantha Steidle
  I was amazed by the awesome customer service I experienced today at Oak Hall Cap & Gown! At the last minute (on the day of graduation) I needed a cap and tassel. I googled "Cap & Gown" and luckily found out Oak Hill was located in town, even though they ship nationally. I stopped in to their warehouse with no notice praying I could find any cap and tassel. The girls there were so helpful and professional. I was so grateful. They found a great quality cap and tassel (in my school colors) in less that 5 minutes. It's tough to find customer service like that these days and I will NEVER forget my experience with them. That's how you do business! As a professor at Virginia Western Community College, I really appreciated that and will gladly tell everyone about this!
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  April 28, 2019, by R. Pauly
  My academic regalia is the worst $800 I ever spent. The color is about two shades too bright. I only wore the vestaments a few times before they started falling apart. I have had them for five years, wear them twice a year and have had to have them professionally repaired twice. Absolute garbage.